Our Delivery and Shipping Policy intends to provide you with the relevant information regarding your order at Essentially Hops. We have divided the policy into different sections to help you navigate your way through.

We pride ourselves our exemplary customer service and promptness of shipping and delivery. If your order is urgent, call us for the fastest response and advice on your shipping options, alternatively, you can email us.

Telephone: 01227 830666

Email: shop@essentiallyhops.co.uk

This option WILL NOT work if your order is too large and we reserve the right to apply surcharges if necessary.

When you are at the checkout and on the "Shipping & Tax" section, you will see a drop down list where you can choose your delivery service. Almost ALL of our products must be sent by STANDARD Delivery, the first default option available. If you wish for a speedier service, please choose the UPGRADED Delivery option. If your purchase is a hop plant, please choose HOP PLANT delivery.

If you choose the wrong delivery service in order to save money on postage, you will be contacted by email to pay any extra and your order will be delayed.

The options under "Class of Service" may differ from the list below; our website will only show you options that apply to your location.

- Standard Delivery (Yodel or Parcel Force) - 2 to 5 working days

- Upgraded Delivery (Parcel Force) - 1 to 3 working days

- Hop Plant Delivery (Royal Mail) - 3 to 7 working days

- Local Delivery (Our Mini Van) - Specified by the customer, please ring 01227 830666

- Click & Collect - please order online and use the message option to request a collection date. You may be charged delivery, but we will refund this delivery charge following collection.

Please allow 48 hours; urgent collections need to be confirmed by telephone or email florist@essentiallyhops.co.uk

Standard Delivery and Upgraded Delivery offers you the ability to Track and Trace your order. SMS notifications are available if you provide your mobile number.

Small orders and hop plants can be sent by the Royal Mail for a cheaper delivery cost which starts at £5 depending on your location. Choose the “hop plant only” delivery option for this service – Please note, there is NO TRACK or TRACE on this service.

Order Value	< £15	£15 < £40	£40 < £200	£200+
Mainland UK (excluding fresh hops)	£5	£7.50	£10	FREE
Scottish Highlands and Islands, Isle of Man, Scilly Isles, Northern Ireland (excluding fresh hops)	£10	£15	£25	Please call for Quote

Fresh Hop Garlands are delivered only to mainland UK and incur an extra charge of £5 per box

Deliveries of fresh hops to the Scottish highlands & Islands, Northern Ireland, Isle of Man & Scilly Isles are NOT recommended. Please ask us for advice. It is possible, but will cost a further £5 extra per box on top of the online price, and delivery can takes a day longer.

FRESH HOP garlands are non refundable and non returnable.

This is a speedier delivery service for UK destinations ONLY (your order will arrive a day or so quicker). Always telephone 01227 830666 to confirm.

UPGRADED delivery +£7.50

BEFORE MIDDAY +£12.50

SATURDAY +£15.00

SATURDAY AM +£30.00

Fresh Hop Garlands ARE NOT sent overseas.

All overseas orders are subject to a no refunds and no returns policy.

We strongly recommend you check with your country's regulations before ordering our products. If your order fails to arrives due to problems at customs, we will not compensate you.

We do not issue Phytosanitary Certificates for Hop Plants.

International Customers in an EU or Non-EU country who purchase hop plants up to the value of £200 are able to choose "Hop Plants only" delivery option for £15.

Standard delivery - Parcelforce Europe, TNT, DPD courier service 5-10 working days.

Standard Delivery	< £75	£75 < £125	£125 <
EU Countries (20% VAT will be deducted if you have an EU VAT no.)	£40 per box	£40 per box	£40 per box
Channel Islands (20% VAT will be deducted if you can provide a EC VAT no.)	£25 per box	£25 per box	£25 per box
Non-EU Countries (no tax)	£45 per box	£45 per box	£45 per box

Hop plants Only	< £40	£40 < £80	£80 < £125	£125 <
EU Countries (20% VAT will be deducted if you have an EU VAT no.)	£12	£18	£24	£40
Non-EU Countries (no tax)	£15	£20	£45 per box	£45 per box

We offer free local delivery to addresses within a 5 miles radius around Chalkpit Farm for Fresh Flower Arrangements and Fresh Bouquets. We ask that you do not select this option if you have ordered anything other than the types of products mentioned, this will cause a delay in shipping your order.

Adisham	£0.00
Aylesham	£0.00
Barham	£5.00
Bekesbourne	£0.00
Bramiling	£0.00
Bridge	£0.00
Broad Oak	£5.00
Canterbury	£0.00
Chartham	£5.00
Chilendon	£5.00
Chilset	£10.00
Coldred	£10.00
Derringstone	£5.00
Eastry	£10.00
Elmstone	£5.00
Elvington	£10.00
Eythorne	£10.00
Fordwich	£0.00
Ickham	£0.00
Kingston	£0.00
Littlebourne	£0.00
Lydden	£10.00
Nackington	£5.00
Nonnington	£5.00
Patrixbourne	£0.00
Petham	£10.00
Preston	£5.00
Seaton	£0.00
Shepherdswell	£10.00
Staple	£5.00
Stelling Minnis	£10.00
Stodmarsh	£5.00
Stourmouth	£10.00
Upper Harbledown	£10.00
Waltham	£10.00
Wickhambreaux	£0.00
Wingham	£5.00
Wingmore	£10.00
Womeswold	£5.00