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Where is my order?

Our standard delivery takes 2-5 working days (Monday - Friday). If you have not received your order and it has been more than 5 days, please contact us at shop@essentiallyhops.co.uk.

About Delivery Options

You can select your delivery 'Class of Service' from the drop down menu during the 'Shipping and Tax' stage of checkout.

Please try to select the correct delivery option for your order. If you have selected the wrong delivery service a member of our dispatch team will contact you by email or phone.

- Standard Delivery (Parcel Force) - 2 to 5 working days

- Upgraded Delivery (Parcel Force) - 1 to 2 working days. Add £10.00.

- Hop Plants ONLY* (Royal Mail) - 1 to 5 working days

- Fresh Hops ONLY** - 1 to 2 working days. Fresh Hops must be delivered as quickly as possible and are sent upgraded (included in the price). Available end of August to early September.

- Shop Collection - please order online and use the message option to request a collection date. We will get in touch to let you know when your order is ready. Urgent collections need to be confirmed by telephone or email shop@essentiallyhops.co.uk

Please note:

* Fresh Hop Garlands (available late August - early September) include upgraded delivered as they must arrive and be opened as quickly as possible so they don't spoil. They can only be sent within Mainland UK. Fresh Hop Garlands are non refundable and non returnable.

** Hop Plants ONLY please choose 'Hop Plants ONLY' for cheaper delivery. If purchasing other items with your plant please select the Standard Delivery option.

Standard Delivery and Upgraded Delivery offers you the ability to Track and Trace your order. SMS notifications are available if you provide your mobile number.

Overseas Delivery Charges

Upgraded delivery is NOT available for overseas shipping.

Fresh Hop Garlands ARE NOT sent overseas.

All overseas orders are subject to a no refunds and no returns policy. Parcels sent by AIRMAIL can take a few weeks to arrive and there is NO TRACK & TRACE.

We strongly recommend you check with your country's regulations before ordering our products. If your order fails to arrives due to problems at customs, we will not compensate you.

We do not issue Phytosanitary Certificates for Hop Plants.

Standard delivery - Parcelforce Europe or TNT courier service 5-10 working days.

EU Countries

£40 per box (20% VAT will be deducted if you have an EU VAT no.)

Channel Islands

£25 per box (20% VAT will be deducted if you can provide a EC VAT no.)

Non-EU Countries

£45 per box (no tax)

Hop Plants

International Customers in an EU or Non-EU country who purchase hop plants are able to choose the "Hop Plants only" delivery option.