Where is my order?
Our standard delivery takes 3-5 working days (Monday - Friday). If you have not received your order and it has been more than 5 days, please contact us at shop@essentiallyhops.co.uk.
About Delivery Options
You can select your delivery 'Class of Service' from the drop down menu during the 'Shipping and Tax' stage of checkout.Please try to select the correct delivery option for your order. If you have selected the wrong delivery service a member of our dispatch team will contact you by email.- Standard Delivery (Parcel Force) - 2 to 5 working days- Upgraded Delivery (Parcel Force) - 1 to 2 working days. Add £7.50.- Hop Plants ONLY* (Royal Mail) - 3 to 7 working days- Fresh Hops ONLY** - 1 to 2 working days. Fresh Hops must be delivered as quickly as possible and are sent upgraded (included in the price). Available end of August to early September.- Local Delivery (Our Mini Van) - Specified by the customer, please ring 01227 830666- Click & Collect - please order online and use the message option to request a collection date. Please allow 48 hours for collection. Urgent collections need to be confirmed by telephone or email shop@essentiallyhops.co.uk Please note: * Fresh Hop Garlands (available late August - early September) include upgraded delivered as they must arrive and be opened as quickly as possible so they don't spoil. They can only be sent within Mainland UK. Fresh Hop Garlands are non refundable and non returnable.** Hop Plants ONLY please choose 'Hop Plants ONLY' for cheaper delivery. If purchasing other items with your plant please select the Standard Delivery option.Standard Delivery and Upgraded Delivery offers you the ability to Track and Trace your order. SMS notifications are available if you provide your mobile number.
| Order Value | < £15 | £15 < £40 | £40 < £200 | £200+ |
|---|---|---|---|---|
| Mainland UK (excluding fresh hops) | £5 | £7.50 | £10 | £10 |
| Scottish Highlands and Islands, Isle of Man, Scilly Isles, Northern Ireland (excluding fresh hops) | £10 | £15 | £25 | Please call for Quote |
Overseas Delivery Charges
Fresh Hop Garlands ARE NOT sent overseas.All overseas orders are subject to a no refunds and no returns policy.We strongly recommend you check with your country's regulations before ordering our products. If your order fails to arrives due to problems at customs, we will not compensate you.We do not issue Phytosanitary Certificates for Hop Plants.Standard delivery - Parcelforce Europe, TNT, DPD courier service 5-10 working days.
International Customers in an EU or Non-EU country who purchase hop plants are able to choose the "Hop Plants only" delivery option.
*Parcels sent by AIRMAIL can take a few weeks to arrive and there is NO TRACK & TRACE.
| Standard Delivery | < £75 | £75 < £125 | £125 < |
|---|---|---|---|
| EU Countries (20% VAT will be deducted if you have an EU VAT no.) | £40 per box | £40 per box | £40 per box |
| Channel Islands (20% VAT will be deducted if you can provide a EC VAT no.) | £25 per box | £25 per box | £25 per box |
| Non-EU Countries (no tax) | £45 per box | £45 per box | £45 per box |
| Hop plants Only | < £40 | £40 < £80 | £80 < £125 | £125 < |
|---|---|---|---|---|
| EU Countries (20% VAT will be deducted if you have an EU VAT no.) | £12 AIRMAIL* | £18 AIRMAIL* | £24 AIRMAIL* | £40 |
| Non-EU Countries (no tax) | £15 AIRMAIL* | £20 AIRMAIL * | £45 per box | £45 per box |
Local Delivery
We offer free local delivery to addresses near our for Fresh Flower Arrangements and Fresh Bouquets. We ask that you do not select this option if you have ordered anything other than the types of products mentioned, this will cause a delay in shipping your order.
| Adisham | £0.00 |
| Aylesham | £0.00 |
| Barham | £5.00 |
| Bekesbourne | £0.00 |
| Bramiling | £0.00 |
| Bridge | £0.00 |
| Broad Oak | £5.00 |
| Canterbury | £0.00 |
| Chartham | £5.00 |
| Chilendon | £5.00 |
| Chislet | £10.00 |
| Coldred | £10.00 |
| Derringstone | £5.00 |
| Eastry | £10.00 |
| Elmstone | £5.00 |
| Elvington | £10.00 |
| Eythorne | £10.00 |
| Fordwich | £0.00 |
| Ickham | £0.00 |
| Kingston | £0.00 |
| Littlebourne | £0.00 |
| Lydden | £10.00 |
| Nackington | £5.00 |
| Nonnington | £5.00 |
| Patrixbourne | £0.00 |
| Petham | £10.00 |
| Preston | £5.00 |
| Seaton | £0.00 |
| Shepherdswell | £10.00 |
| Staple | £5.00 |
| Stelling Minnis | £10.00 |
| Stodmarsh | £5.00 |
| Stourmouth | £10.00 |
| Upper Harbledown | £10.00 |
| Waltham | £10.00 |
| Wickhambreaux | £0.00 |
| Wingham | £5.00 |
| Wingmore | £10.00 |
| Womenswold | £5.00 |
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Find Us
Essentially Hops
Chalkpit Farm, Adisham Road, Bekesbourne, Canterbury, Kent, CT4 5EU,
Email: shop@essentiallyhops.co.uk
Tel: 01227 830666
