You can contact our team in a number of ways and we’ll always try and respond as quickly as we can to most requests during our normal office hours: 9am to 5pm, Monday to Friday.

Online orders are processed every morning and usually dispatched the same day. Orders received after midday will be processed and dispatched the following day.


The most effective way to contact us is to use one of the forms below:

We are more than happy to answer any questions you may have! Simply complete the form below and a member of our team will get back to you as soon as possible.


We’re sorry that your order has not arrived yet! Depending on the delivery options you selected at checkout; you should have received your order in the following time frames and received a tracking number from our couriers. You can enter your tracking number here and check the progress. If you have missed your delivery, then the courier should have left a card telling you how to collect your package.

Free Delivery – 3 to 5 working days, not including weekends.
Standard Delivery – 3 to 5 working days, not including weekends.
Upgraded Delivery – 1 to 2 working days, not including weekends.

If you have tried all of the above options, then you are welcome to let us know and we can review your order and delivery from our side to make sure everything is OK. Simply complete the form below:


We are very sorry to hear that something is wrong with your order; we work hard to ensure that the ordering process is effective for all of our customers and all of our items are quality checked before they leave our farm.

Please complete the form below and let us know so that we can resolve your issue:


We supply a number of dried flower retailers, as well as department stores and interior design shops. Our Trade section sells flowers by the box only (usually 20 – 25 bunches per box with some exceptions).

The minimum order value in the trade section is £500 (ex VAT, £600 inc VAT) and not including shipping.

If you have questions about a trade account, please email us using shop@essentiallyhops.co.uk alternatively, If you would like to apply for a Trade account please fill in the form below. Your account will be manually approved and we will send you your login details if your application is successful.


We really appreciate customer feedback; especially when our customers are happy with the services and products that we have provided. You can provide feedback in a number of ways:

  1. Leave a review on Google about your experience – Click here
  2. Leave a review on Facebook about products and service you received – Click here
  3. Additionally let us know directly using the form below and we’ll share it with the whole team!

We have worked with a number of venues and events local to us in East Kent for many years and if you are planning to marry or hold an event in the area we will deliver and setup the flowers in your venue.

For weddings, we usually start by inviting you in for a consultation, an essential first step when we can discuss what you have in mind, including colour schemes, themes, and your favourite flowers.

If you are interested in bespoke flowers for your wedding or event, please complete the form below and our Florist will be in touch very soon.


Saying goodbye to a loved one is not easy. We take time and care to make sure your flowers reflect your feelings and we encourage our clients to get involved so that the tributes are personal and meaningful.

We require one week notice so that we can order in flowers for your arrangement. Prices start from £100 and we can deliver to local areas. Please use the form below to get in touch with our florists and discuss your requirements.


Have you had a problem with our website? Something not working correctly or as expected? Then please tell us about it using the form below.


By far the quickest way to get in touch with us is by using the web forms above; however if you would like to call us, then please do so from Monday to Friday, 9am to 4pm. Please be aware that we do not take orders over the phone; these need to be placed online.

 

01227 830 666

We dispatch all hop plants as soon as they are lifted from the field and ready to send.  This year, a mild October has delayed lifting by a couple of weeks so dispatches will not begin until mid December.

We plan to send all orders before Christmas,  however please do not be concerned if your order arrives after the Christmas period. Our dormant hop plants are wrapped with damp moss and are happy in transit for several weeks.  Any delay will not affect the viability or health of your plants and they can still be planted mid winter in January.

We use a Royal mail standard service and we recognise this may also cause delays in delivery.

Please use the form below to tell us that your hop plant order is a ‘Christmas gift’, we will then do our very best to get it to you before Christmas.