Help & Contact | Essentially Hops

How Can We Help?

About My Order

Where is my order?

How to track an order

Can I add to my order?

I received my order and something is wrong

How do I order online?

Spotted an issue on the website?

Can I get a discount on my order?

Do you send overseas?

I didn't get an order confirmation

How to use discount codes?

Having problems placing an order?

Can I cancel my order?

Can I change my order items or details?

How to return an item

Can I order and collect?

How long do orders take to arrive?

I want some more information about a product

Can I order now for delivery later?

I missed the delivery, what should I do?

Questions About Hop Garlands

How do I hang my hop garland?

Should I get a fresh or a dry hop garland?

How to store my hop garland until I'm ready to hang it

Why hang hops at home?

Will you still have hop garlands available in....

Will hop garlands stain my walls/fabrics?

Can I buy a small bit of hops?

Can I make my hop garland last longer?

Are hops safe for my pets?

When will something be back in stock?

I want some more information about a product

Can I reuse my hop garland?

What do I do if I need my dried hops to be treated with fire retardant?

Hop Plant FAQs

My hop plant hasn't grown

Which hop varieties are most vigorous?

When should I plant hops?

What variety of hops is best for my location / containers / beer type?

How to care for my hop plant?

How to prevent/control pests and diseases on my hop plant?

How to store my hop plant until I'm ready to plant it

How much beer can I produce from one hop plant?

Can I dry hops at home?

Are hops safe for my pets?

Is my hop plant male or female?

When will something be back in stock?

I want some more information about a product

Can I send hop plants overseas?

Dried Flowers FAQs

Which flowers are grown on your farm?

Do you sell fresh flowers?

When will something be back in stock?

How long do orders take to arrive?

How long do dried flowers last?

I want some more information about a product

Do you do workshops / classes?

Are the flowers natural?

Floristry & Arrangements FAQs

Is there a minimum order for arrangements?

Wedding flowers

Funeral Flowers

Flowers for events and special occasions

Can I have a bespoke arrangement?

Do you sell fresh flowers?

When will something be back in stock?

How long do orders take to arrive?

I want some more information about a product

How long do dried flowers last?

Can I make an adjustment to an arrangement?

How long do flower arrangements last?

Questions About Our Business

Is your farm shop open?

About our lavender field

What services do you offer at your farm?

Can I order and collect?

Do you sell fresh flowers?

Do you do workshops / classes?

Trade Customer FAQs

Can I apply for a Trade account?

About Trade order delivery

What products are available to Trade customers?

How can I buy single bunches?

Can I pay by BACS/Purchase Order?

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