How do I order online?

To order online simply add the products you would like to your cart. You can view the items in your cart and checkout by clicking the icon at the top of the page When you are ready to pay, click the cart icon, and the click ‘Proceed to Checkout’. Enter your name and the address…

How to track an order

If you created an account during checkout you can check the status of your order in your Account page, under the ‘Orders’ tab.   When your order is dispatched you will receive a confirmation email from us and the courier will be in touch to let you know when your items are to be delivered.

Can I cancel my order?

If we have not yet processed and shipped your order we will be able to cancel it. Orders placed after midday are processed in the morning on the following business day. Please call us on 01227 830 666 with your order number. Our office hours are Monday to Friday, 9am to 5pm.  

Can I get a discount on my order?

Discounts are available on larger orders. Orders over £75 will receive free shipping. Orders over £200 will receive a 10% discount (not applied to flower arrangements) Orders over £350 will receive a 15% discount (not applied to flower arrangements) Orders over £500 will receive a 20% discount (not applied to flower arrangements)   You might…

Can I add to my order?

If you would like to add items to your order this is possible only if we have not yet shipped your initial order. We process orders placed after midday on the following business day morning. We recommend placing an additional order, choosing ‘Shop Collection’ which will avoid additional delivery charges and making a note on…

Having problems placing an order?

If you are having problems placing an order on our site do check the following: You have checked the box to agree to our terms and conditions You have filled in all the required details in the checkout form, including your County and Postcode Try refreshing your page, or try placing your order again a…

Where is my order?

Orders placed after midday are processed on the next business day. Using the standard delivery service you should receive your items within 3-5 working days of placing your order. Orders for items that are on pre-order will be processed and dispatched as soon the items are in stock. For hop plants this is usually in…