Terms and Conditions

Information Accuracy

Every effort is made to ensure information on the Site is complete, accurate, and current, including product descriptions and photograph, however some information may occasionally be inaccurate or out of date.

Due to the nature of some of our products, there will be variation in shape, colour and size. We make all reasonable efforts to accurately display the attributes of our products, including the colour. The actual colour you will see will depend on your computer system and we cannot guarantee that your computer system will accurately display such colours.

We reserve the right to discontinue products at any time.

Ordering and Payment

If you’re not able to visit our shop then don’t worry, we have an extensive on-line store, which stocks as much of our overall product range as we can. Even if you do plan to visit our shop, the website is a great place to browse for inspiration and ideas.

Ordering products, placing them in the shopping basket and submitting your credit card information need not commit you to the order. If you email us as soon as you place your order we can usually make changes easily. We will quite often send a personal email to you in addition to the automated order response, just to check you are happy with what you have ordered.

If you prefer to handwrite your order, please use our online shop to source the products, print off the printable order form and send the completed form to us at Essentially Hops, Chalkpit Farm, Bekesbourne, Canterbury, Kent CT4 5EU. Tel 01227 830666

If you are unsure what to order, please do get in touch. We would be delighted to advise you.

Our website is totally secure and all data is encrypted.

Essentially Hops accepts payment for mail order goods by Visa, VisaDebit, Mastercard, Mastercard Debit, Maestro and Electron which are process through a secure payment provider Creditcall.

Payment can also be made by Paypal

We do not offer a “cash on delivery” service

Cash payments for mail order goods can be made at the Essentially Hops Shop in person

We prefer not to receive cheques, however if you wish to pay by cheque there will be a £1 surcharge which you must add to your total before you send your cheque. Please telephone 01227 830666 or email us to confirm availability and price BEFORE sending payment by cheque.

All payment must be cleared before dispatch.

Items out of stock are not charged for, or kept on back order.

We aim process your order within 2 working days (Monday to Friday). We select the best delivery option and you should expect your order within 7 working days, unless your item is seasonally unavailable or being made to order (Flower Arrangements). If your order is urgent please Contact us. If for any reason there are any delays dispatching your order we will contact you by email or telephone number you provided.

About Delivery Options

Orders are processed on the next working day after we receive them.

Standard Shipping is free on all orders over £35 and takes approximately 3-5 working days.

An Upgraded Shipping option is available for a surcharge, calculated at checkout and based on the number of items in your order. Upgraded delivery should take 1-2 working days.

Fresh Hops ONLY must be delivered as quickly as possible and are sent upgraded (included in the price). Available end of August to early September.

Shop Collection – please order online and choose the option to collect from our shop. We will let you know when your item is ready.

 

Delivery Surcharges to UK Highlands, Islands and Northern Ireland

Scottish Highlands	Surcharge £10 + 20% order value
Scottish Islands	Surcharge £10 + 20% order value
Guernsey + Jersey	Surcharge £10 + 20% order value
Isle of Man	Surcharge £10 + 20% order value
N. Ireland	Surcharge £10 + 20% order value

 

Overseas Delivery Charges

Upgraded delivery is NOT available for overseas shipping.

Fresh Hop Garlands ARE NOT sent overseas.

All overseas orders are subject to a no refunds and no returns policy. We are not able to offer refunds and returns on any items that fail to arrive or are damaged in transit.

Parcels sent by AIRMAIL can take a few weeks to arrive and there is NO TRACK & TRACE.

We strongly recommend you check with your country’s regulations before ordering our products. If your order fails to arrives due to problems at customs, we will not compensate you.

We do not issue Phytosanitary Certificates for Hop Plants.

 

We would love to ship our products all over the world but it can be very expensive. If your country is not in the list below it is likely due to the high cost of shipping and we have not shipped there before. If you would like us to let you know the cost of delivery to your location, please contact us through the General Enquiries form and we can look up the most recent price with our courier. You are also welcome to arrange your own courier to collect.

Overseas delivery charges change regularly and we will confirm the actual delivery charge after we have received your order.  If there are any additional charges for shipping your order we will contact you and payment must be made before dispatch.  You may cancel your order at this point and a full refund will be given.

Please see the Delivery prices per box below which are calculated as follows: 1 hop garland = one box. 20 flower bunches = one box.

Updated 26th March 2020

Austria	£55
Belgium	£20
Czech Republic	£55
Denmark	£20
Finland	£25
France	£20
Germany	£20
Greece	£55
Hungary	£55
Ireland	£20
Italy	£20
Netherlands	£20
Portugal	£25
Spain (Mainland)	£25
Sweden	£25
Gibraltar	£75
Iceland	£30
Norway	£25
Switzerland	£25

 

Shipping And Handling

Our online shop automatically calculates the delivery charges to many UK destinations. We choose the most cost effective way to send your order – smaller items are sent by Royal Mail but cannot be tracked. If you require a track and trace facility, please advise us as you place your order. We use reputable courier & shipping companies to deliver our product and rely upon them to provide the sort of customer satisfaction we know our customers expect. However once the item leaves our premises, we are no longer in full control of delivery. Your comments on the delivery services we use are welcomed. We do not deliver fresh items overseas. For advice please get in touch and we will do all we can to help.

Shop Collection

If you would like to place your order online and have your order ready to collect, please place your order online and choose “Shop Collection” during checkout. We will send you a email when your order is ready for collection.

Hop Plants

Please note we do not supply phytosanitary certificates.

You must check your country’s customs regulations before you order.

There is no refund/replacement policy for overseas deliveries that are not delivered or fail.

In order to comply with The British Hop Association, if you ordered any of the following plants Cascade, Chinook and Centennial you need agree to the Terms set out by The BHA, Wye Hops Ltd.  By agreeing to these Terms and Conditions in checkout you are also agreeing to the terms specific to these hop plants.

TERMS: “No propagation or resale (except when replacing own stock)” We will keep names and addresses on a data base for a period of at least 2 growing seasons. This will be made available to Wye Hops representatives on request. We are unable to supply any Commercial growers or amateur growers with quantities totalling over 100 plants of any variety without a license from Wye Hops Ltd.

Tax Charges

All orders are subject to 20% VAT which is included in the price on the webshop. Orders delivered to the European Union can VAT free if the customer submits an EU VAT number when the order is placed online. Orders delivered to countries outside the U.K. & E.U. are exempt from VAT.

Credit Card Security

We use Barclaycards Payment Service Provider for all our online orders. No credit card information is retained by ourselves.You can be assured of all efforts to maintain security and our site has an SSL Certificate.

Privacy Policy

Essentially Hops do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Read our full Privacy Policy here.

Returns Policy

If you are unhappy with our products in any way, please do let us know using the forms on our Contact page. Complaints should be made within 14 days of dispatch date.

If your order is damaged, please email photographic evidence immediately following delivery. Customer satisfaction is very important to us and we shall do all we can to resolve issues promptly and efficiently. We do offer a complete refund or replacement policy of any items returned in a good condition. We do not operate a free returns policy. We can arrange collection of your order for a small fee. Should you need to discuss with us please get in touch.

Please note that we do not offer returns on sale items.

Cancellation Policy

If you decide to cancel your order, please email quoting your contact details and order number as soon as possible

 

If we have despatched your order, under the EU Distance Selling Regulations, you have 7 working days (beginning the day after receipt of goods) to cancel and return your order.

The right to cancel an order does not apply to fresh items or to dried hop garlands that have been taken out of the box

If your order arrives, you are at liberty to refuse delivery, however you will be responsible for the delivery cost and any return charge.

We have NO FREE RETURNS policy.

Bespoke items, such as wedding flowers and designs made to order require a deposit which is non refundable should you cancel your order. Once delivered, these items are NON RETURNABLE & NON REFUNDABLE

 

Refunds Policy

Where goods are not faulty and customers have excercised their right to cancel, refunds will only be given on receipt of undamaged goods in their original packaging. Please send returns to Essentially Hops, Chalkpit Farm, Bekesbourne, Canterbury, Kent CT4 5EU

All returns must be returned within 21 days

Essentially Hops can arrange collection of your order for a cost from mainland UK addresses. If you would like us to arrange for your order to come back, please let us know.

The customer has a duty of care to take reasonable care of the goods. PLEASE NOTE Dried hops must not be removed from the box. It is impossible to repack dried hop them without causing damage, whether they have been used or not. NO REFUNDS will be given for dried hop garlands that have been taken out of their box

 

Faulty or Damaged Goods Policy

Damaged goods should be reported immediately following delivery, within 5 working days of receipt. Customers are advised to sign for parcels “damaged” if the packaging appears to be crushed or broken. Please email photograph’s and details of the fault/damage. Essentially Hops will be in touch to discuss the return, collection or disposal of the goods and an appropriate course of action agreed. Customer satisfaction is very important to us and a replacement item will be sent.

 

Complaints Policy

Complaints must be made within 14 days.  Please Contact us. You can also write or visit our shop at Essentially Hops, Chalkpit Farm, Bekesbourne, Canterbury, Kent CT4 5EU

 

This will not affect your statutory rights.