Making A Purchase

Making a purchase could not be easier. Just browse our web shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.If we are unable to fulfill any or part of your order, we will get in touch by email. Any special offers or deductions will be made after checkout and we will confirm the details by email before payment is made.You may send your credit card information via our secure site, telephone (01227 830666 or 01227 830964) or snail mail using our downloaded order form. We do not recommend emailing credit card details over the Internet. We do not accept cheques or payment on delivery. Both parties are within their rights to cancel any order before dispatch. We reserve the right not to fulfill orders made and offer a complete refund.

Information Accuracy

Every effort is made to ensure information on the Site is complete, accurate, and current, including product descriptions and photograph, however some information may occasionally be inaccurate or out of date.

Due to the nature of some of our products, there will be variation in shape, colour and size. We make all reasonable efforts to accurately display the attributes of our products, including the colour. The actual colour you will see will depend on your computer system and we cannot guarantee that your computer system will accurately display such colours.

We reserve the right to discontinue products at any time.

Ordering and Payment

If you’re not able to visit our shop then don’t worry, we have an extensive on-line store, which stocks as much of our overall product range as we can. Even if you do plan to visit our shop, the website is a great place to browse for inspiration and ideas.

Ordering products, placing them in the shopping basket and submitting your credit card information need not commit you to the order. If you email us as soon as you place your order we can usually make changes easily. We will quite often send a personal email to you in addition to the automated order response, just to check you are happy with what you have ordered.

If you prefer to handwrite your order, please use our online shop to source the products, print off the printable order form and send the completed form to us at Essentially Hops, Chalkpit Farm, Bekesbourne, Canterbury, Kent CT4 5EU. Tel 01227 830666

If you are unsure what to order, please do get in touch. We would be delighted to advise you.

Our website is totally secure and all data is encrypted.

Essentially Hops accepts payment for mail order goods by Visa, VisaDebit, Mastercard, Mastercard Debit, Maestro and Electron which are process through a secure payment provider Creditcall.

Payment can also be made by Paypal

We do not offer a “cash on delivery” service

Cash payments for mail order goods can be made at the Essentially Hops Shop in person

We prefer not to receive cheques, however if you wish to pay by cheque there will be a £1 surcharge which you must add to your total before you send your cheque. Please telephone 01227 830666 or email us to confirm availability and price BEFORE sending payment by cheque.

All payment must be cleared before dispatch.

Items out of stock are not charged for, or kept on back order.

We aim process your order within 2 working days (Monday to Friday). We select the best delivery option and you should expect your order within 7 working days, unless your item is seasonally unavailable or being made to order (Flower Arrangements). If your order is urgent please Contact us. If for any reason there are any delays dispatching your order we will contact you by email or telephone number you provided.

Orders that are returned to us undelivered will be subject to shipping charges.

Delivery to Mainland UK

Orders are processed on the next working day after we receive them.

Standard Shipping is free on all orders over £45 and takes approximately 3-5 working days.

Orders below £45 are charged £7 shipping to Mainland UK.

An Upgraded Shipping option is available for a surcharge, calculated at checkout and based on the number of items in your order. Upgraded delivery should take 1-2 working days.

Fresh Hops ONLY must be delivered as quickly as possible and are sent upgraded (included in the price). Available end of August to early September.

Orders that cannot be delivered and which require a second delivery will be charged at the standard rate of £7/box.

 

Delivery Surcharges to UK Highlands, Islands and Northern Ireland

Scottish Highlands Surcharge 10% order value (min £10)
Scottish Islands Surcharge 20% order value (min £10)
Guernsey + Jersey (temporarily suspended)  
Isle of Man Surcharge 20% order value (min £10)
N. Ireland Surcharge 20% order value (min £15)

 

 

Overseas Delivery Charges

We have temporarily suspended shipping overseas. We apologise for any inconvenience.

Shipping And Handling

Our online shop automatically calculates the delivery charges to many UK destinations. We choose the most cost effective way to send your order – smaller items are sent by Royal Mail but cannot be tracked. If you require a track and trace facility, please advise us as you place your order. We use reputable courier & shipping companies to deliver our product and rely upon them to provide the sort of customer satisfaction we know our customers expect. However once the item leaves our premises, we are no longer in full control of delivery. Your comments on the delivery services we use are welcomed. We do not deliver fresh items overseas. For advice please get in touch and we will do all we can to help.

Shop Collection

If you would like us to prepare your items ready for collection from our farm shop at Chalkpit Farm, Bekesbourne, please place your order online and choose “Shop Collection” during checkout.

We will send you an email when your order is ready for collection.

Hop Plants

Please note we do not supply phytosanitary certificates.

You must check your country’s customs regulations before you order.

We currently do not ship Hop plants overseas.

In order to comply with The British Hop Association, if you ordered any of the following plants Cascade, Chinook and Centennial you need agree to the Terms set out by The BHA, Wye Hops Ltd.  By agreeing to these Terms and Conditions in checkout you are also agreeing to the terms specific to these hop plants.

TERMS: “No propagation or resale (except when replacing own stock)” We will keep names and addresses on a database for a period of at least 2 growing seasons. This will be made available to Wye Hops representatives on request. We are unable to supply any Commercial growers or amateur growers with quantities totaling over 100 plants of any variety without a license from Wye Hops Ltd.

Tax Charges

All orders are subject to 20% VAT which is included in the price on the webshop. Orders delivered to the European Union can VAT free if the customer submits an EU VAT number when the order is placed online. Orders delivered to countries outside the U.K. & E.U. are exempt from VAT.

Credit Card Security

We use Barclaycards Payment Service Provider for all our online orders. No credit card information is retained by ourselves. You can be assured of all efforts to maintain security and our site has an SSL Certificate.

Privacy Policy

Essentially Hops do not disclose buyers’ information to third parties. Read our full Privacy Policy here.

Grievances

If you are unhappy with our products in any way, please do let us know using the forms on our Contact page. Complaints or grievances should be made within 14 days of dispatch date.

 

Returns Policy

We do not operate a free returns policy. We can arrange collection of your order for a small fee. Please get in touch to arrange this.

Items returned unused will be refunded in full. Returns should be received by us within 21 days of the dispatch date.

 

Damaged Goods

Damaged dried flowers are ones that have clearly been damaged in transit (box is also damaged) or the item has significant petal drop or broken stems due to bad packaging.  Please notify us of damaged items immediately with photographic evidence. We will get in touch to discuss how to proceed.

We will replace items that are clearly damaged unless stock is sold out, when we will give a full refund.

 

Missing Goods/Packing mistakes

All orders are packed with care but mistakes can happen.  When we make mistakes, we will accept total responsibility and will refund or replace the item.

 

Items not fit for purpose

If the item you ordered isn’t what you were expecting please return it immediately and we will refund you the cost of the item.

Our products are natural, they do vary from batch to batch, year to year, and box to box. Variation in colour, size and shape, some petal drop & a few broken stems are not considered as damaged goods.

Please notify us of any concerns immediately with photographic evidence or return the items. Every case is treated on an individual basis.

We will not send replacements if the replacement is likely to be the same as what you have received.  We take customer satisfaction very seriously and will do all we can to make it right.

 

Sale Items

Items on sale are non-refundable and non-returnable.

 

Bespoke Wedding Flowers

Cancellations more than 6 weeks prior to the wedding date will receive a refund on all monies paid other than a non-refundable deposit of £200. Cancellations within 3-6 weeks of the wedding date will be refunded less deposit and costs for services and products already provided.

There is no refund for cancellations of less than 3 weeks prior to the wedding date.

If the wedding date changes a new consultation will be arranged if date available, with confirmation of stock and prices renewed. There is no charge for changes to the date of the wedding providing that there is no scheduling conflict or additional costs incurred.

If Government Covid legislation prevents a wedding from taking place within 3 weeks of the wedding date, Essentially Hops will refund half the balance remaining after the booking fee less costs for services & products already provided.

 

Sympathy Flowers

Cancellations will be refunded in full, less costs for services and flowers already provided or purchased.

If the date changes a new consultation will be arranged if date available, with confirmation of stock and prices renewed. There is no charge for changes to the date providing that there is no scheduling conflict or additional costs incurred.

 

Bespoke Dried Flower Arrangements & Build Your Own Arrangements

Cancellations more than 6 weeks prior to the dispatch date will receive a refund on all monies paid.  There will be no refund for items already made to order (whether dispatched or not).

 

Webshop Dried Wedding Flowers

All Dried wedding flower orders placed online are 100% refundable up to 6 weeks before dispatch date.

Cancellation of your order within 6 weeks before dispatch date will be refunded in full, less costs (designs already made but not dispatched, services provided and materials purchased).

No refunds will be given to items already dispatched.

If Government Covid legislation prevents a wedding from taking place, Essentially Hops will refund half the balance remaining less costs for services & products already provided (including designs already made but not dispatched and materials purchased).

 

Webshop Dried Arrangement & Kit Orders

All dried arrangement orders placed online are 100% refundable up to 6 weeks before dispatch date.

Cancellation of your order within 6 weeks before dispatch date will be refunded in full less costs (designs already made but not dispatched, services provided and materials purchased)

No refunds will be given to items already dispatched.

 

 

Cancellation Policy

If you decide to cancel your order, please email quoting your contact details and order number as soon as possible

 

If we have despatched your order, under the EU Distance Selling Regulations, you have 7 working days (beginning the day after receipt of goods) to cancel and return your order.

The right to cancel an order does not apply to fresh items or to dried hop garlands that have been taken out of the box

If your order arrives, you are at liberty to refuse delivery, however you will be responsible for the delivery cost and any return charge. Orders that cannot be delivered and which require a second delivery will be charged at the standard rate.

We have NO FREE RETURNS policy.

Bespoke items, such as wedding flowers and designs made to order require a deposit which is non refundable should you cancel your order. Once delivered, these items are NON RETURNABLE & NON REFUNDABLE

By responding to our request with the hashtags #hopsandflowers / #EHopsWeddings / #EHopsWorkshops / #FiveBunchChallenge you agree to the following:

You grant Essentially Hops a non-exclusive, royalty free worldwide license to use any photos that you post with the hashtag #hopsandflowers or #EHopsWeddings, #EHopsWorkshops, #FiveBunchChallenge and in relation to which you have responded with the any of aforementioned hashtags, hereinafter referred to as “Photos” for its marketing and/or in its advertising, including without limitation, on the website gallery, in newsletters, catalogues, email and other customer communications, store materials and other marketing purposes. Essentially Hops may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in its sole discretion.

You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, and (iii) Essentially Hops’ use of your Photos will not violate the rights of any third party or any law.

You hereby release and discharge Essentially Hops from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above; and You hereby release, discharge and agree to hold Essentially Hops and any person acting on Essentially Hops’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

  1. Placement of an order with the company implies full acceptance of the Terms and Conditions of Sale below. Unless otherwise agreed in writing, these conditions shall override any referred to by the customer.  Each delivery or invoice will stand as a separate contract.
  2. All prices quoted do not include VAT, will be added to all invoices at the rate ruling at the time of dispatch or collection. All trade prices relate to box quantities only.  We reserve the right to alter prices without notification.  Payment is to be made in sterling.
  3. Each order should be a minimum of £500 ex VAT & delivery.
  4. All orders are accepted subject to stock being available.
  5. Reservation of Title. The property and risk in the stock shall pass from the company to the buyer on delivery of the stock to the buyer’s premises or to his, or his agent’s, vehicle but the equitable and beneficial ownership shall remain with us until full payment has been received and cleared (each order being considered as a whole) or until prior re-sales, in which case our beneficial entitlement shall attach to the proceeds of the re-sale or to the claim for such proceeds.  If the property of the company is united in any way with those of the intending purchaser, the product thereof shall become the property of the company.
  6. Cancellations. Orders cancelled following delivery will incur a charge of up to 50% of the order value.
  7. Claims relating to size, quality or quantity or other defect which is apparent on reasonable inspection must be advised as soon as possible and confirmed in writing to the company immediately within two working days of arrival of the stock. The liability of the company for the stock supplied is limited to the replacement of the stock or the refund of the price paid.         No claims for losses due to unsatisfactory maintenance or storage will be accepted.

Unauthorized use and/or duplication of Essentially Hops website content, images, designs, articles and descriptions, without express and written permission is strictly prohibited. Links to our site may be used provided that full and clear credit is given to Essentially Hops with specific direction to the original content.