Making A Purchase

Making a purchase could not be easier. Just browse our web shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.If we are unable to fulfill any or part of your order, we will get in touch by email. Any special offers or deductions will be made after checkout and we will confirm the details by email before payment is made.You may send your credit card information via our secure site, telephone (01227 830666 or 01227 830964) or snail mail using our downloaded order form. We do not recommend emailing credit card details over the Internet. We do not accept cheques or payment on delivery. Both parties are within their rights to cancel any order before dispatch. We reserve the right not to fulfill orders made and offer a complete refund.

Ordering and Payment

We have an extensive on-line store, which stocks as much of our overall product range as we can. Please note our shop at Chalkpit farm is closed.

Ordering products, placing them in the shopping basket and submitting your credit card information need not commit you to the order. If you email us as soon as you place your order we can usually make changes easily. We will quite often send a personal email to you in addition to the automated order response, just to check you are happy with what you have ordered.

If you prefer to handwrite your order, please use our online shop to source the products, print off the printable order form and send the completed form to us at Essentially Hops, Chalkpit Farm, Bekesbourne, Canterbury, Kent CT4 5EU. Tel 01227 830666

If you are unsure what to order, please do get in touch. We would be delighted to advise you.

Our website is totally secure and all data is encrypted.

Essentially Hops accepts payment for mail order goods by Visa, VisaDebit, Mastercard, Mastercard Debit, Maestro and Electron which are process through a secure payment provider Creditcall.

Payment can also be made by Paypal

We do not offer a “cash on delivery” service

Cash payments for mail order goods can be made at the Essentially Hops Shop in person

We prefer not to receive cheques, however if you wish to pay by cheque there will be a £1 surcharge which you must add to your total before you send your cheque. Please telephone 01227 830666 or email us to confirm availability and price BEFORE sending payment by cheque.

All payment must be cleared before dispatch.

Items out of stock are not charged for, or kept on back order.

We aim process your order within 2 working days (Monday to Friday). We select the best delivery option and you should expect your order within 7 working days, unless your item is seasonally unavailable or being made to order (Flower Arrangements). If your order is urgent please Contact us. If for any reason there are any delays dispatching your order we will contact you by email or telephone number you provided.

Orders that are returned to us undelivered will be subject to shipping charges.

Delivery to Mainland UK

Orders are processed on the next working day after we receive them.

Standard Shipping is free on all orders over £75 and takes approximately 3-5 working days.

Orders below £75 are charged £7 shipping to Mainland UK.

An Upgraded Shipping option is available for orders placed BEFORE midday at a surcharge, calculated at checkout and based on the number of items in your order. Upgraded delivery should take 1-2 working days once the order has been processed which can be up to two working days for normal products, not arrangements.

Fresh Hops ONLY must be delivered as quickly as possible and are sent upgraded (included in the price). Available end of August to early September.

Orders that cannot be delivered and which require a second delivery will be charged at the standard rate of £7/box.


Delivery Surcharges to UK Highlands, Islands and Northern Ireland

Scottish Highlands Surcharge 10% order value (min £10)
Scottish Islands Surcharge 20% order value (min £10)
Guernsey + Jersey (temporarily suspended)  
Isle of Man Surcharge 20% order value (min £10)
N. Ireland Surcharge 20% order value (min £15)



Overseas Delivery Charges

We have temporarily suspended shipping overseas. We apologise for any inconvenience.

Shipping And Handling

Our online shop automatically calculates the delivery charges to many UK destinations. We choose the most cost effective way to send your order – smaller items are sent by Royal Mail but cannot be tracked. If you require a track and trace facility, please advise us as you place your order. We use reputable courier & shipping companies to deliver our product and rely upon them to provide the sort of customer satisfaction we know our customers expect. However once the item leaves our premises, we are no longer in full control of delivery. Your comments on the delivery services we use are welcomed. We do not deliver fresh items overseas. For advice please get in touch and we will do all we can to help.

Product Disclaimer

All of our fresh and dried flowers, hops and plant products are perishable; natural variance can be expected against product listings and these products will change and deteriorate over time.  For this reason we are not obliged to offer refunds or replacements or if they are used or stored for any period of time.



If you are unhappy with our products in any way, please do let us know using the forms on our Contact page. Complaints or grievances should be made within 14 days of dispatch date.


Returns Policy

We do not operate a free returns policy. We can arrange collection of your order for a fee. Please get in touch to arrange this.

Items returned unused will be refunded in full; less the actual cost of shipping these items; this applies to all orders including orders that have received ‘Free Shipping’ at checkout. Returns should be received by us within 21 days of the dispatch date.

Perishable items and items that were purchased on ‘Sale’ or discounted cannot be returned.


Damaged Goods

Damaged dried flowers are ones that have clearly been damaged in transit (box is also damaged) or the item has significant petal drop or broken stems due to bad packaging.  Please notify us of damaged items immediately with photographic evidence. We will get in touch to discuss how to proceed.

We will replace items that are clearly damaged unless stock is sold out, when we will give a full refund.


Missing Goods/Packing mistakes

All orders are packed with care but mistakes can happen.  When we make mistakes, we will accept total responsibility and will refund or replace the item.


Items not fit for purpose

If the item you ordered isn’t what you were expecting please return it immediately and we will refund you the cost of the item.

Our products are natural, they do vary from batch to batch, year to year, and box to box. Variation in colour, size and shape, some petal drop & a few broken stems are not considered as damaged goods.

Please notify us of any concerns immediately with photographic evidence or return the items. Every case is treated on an individual basis.

We will not send replacements if the replacement is likely to be the same as what you have received.  We take customer satisfaction very seriously and will do all we can to make it right.


Sale Items

Items on sale are non-refundable and non-returnable.


Bespoke Wedding Flowers

Cancellations more than 6 weeks prior to the wedding date will receive a refund on all monies paid other than a non-refundable deposit of £200. Cancellations within 3-6 weeks of the wedding date will be refunded less deposit and costs for services and products already provided.

There is no refund for cancellations of less than 3 weeks prior to the wedding date.

If the wedding date changes a new consultation will be arranged if date available, with confirmation of stock and prices renewed. There is no charge for changes to the date of the wedding providing that there is no scheduling conflict or additional costs incurred.

If Government Covid legislation prevents a wedding from taking place within 3 weeks of the wedding date, Essentially Hops will refund half the balance remaining after the booking fee less costs for services & products already provided.


Sympathy Flowers

Cancellations will be refunded in full, less costs for services and flowers already provided or purchased.

If the date changes a new consultation will be arranged if date available, with confirmation of stock and prices renewed. There is no charge for changes to the date providing that there is no scheduling conflict or additional costs incurred.


Bespoke Dried Flower Arrangements & Build Your Own Arrangements

Cancellations more than 6 weeks prior to the dispatch date will receive a refund on all monies paid.  There will be no refund for items already made to order (whether dispatched or not).


Webshop Dried Wedding Flowers

All Dried wedding flower orders placed online are 100% refundable up to 6 weeks before dispatch date.

Cancellation of your order within 6 weeks before dispatch date will be refunded in full, less costs (designs already made but not dispatched, services provided and materials purchased).

No refunds will be given to items already dispatched.

If Government Covid legislation prevents a wedding from taking place, Essentially Hops will refund half the balance remaining less costs for services & products already provided (including designs already made but not dispatched and materials purchased).


Webshop Dried Arrangement & Kit Orders

All dried arrangement orders placed online are 100% refundable up to 6 weeks before dispatch date.

Cancellation of your order within 6 weeks before dispatch date will be refunded in full less costs (designs already made but not dispatched, services provided and materials purchased)

No refunds will be given to items already dispatched.


Hop Plants & Rhizomes

Hop plants are perishable products and as such, are non-refundable unless they have been severally damaged in delivery to you.

Please see our other terms and conditions regarding hop plants here.

Cancellation Policy

If you decide to cancel your order, please email quoting your contact details and order number as soon as possible

If we have dispatched your order, under the EU Distance Selling Regulations, you have 7 working days (beginning the day after receipt of goods) to cancel and return your order.

The right to cancel an order does not apply to fresh items or to dried hop garlands that have been taken out of the box

If your order arrives, you are at liberty to refuse delivery, however you will be responsible for the delivery cost and any return charge. Orders that cannot be delivered and which require a second delivery will be charged at the standard rate.

We have NO FREE RETURNS policy.

Bespoke items, such as wedding flowers and designs made to order require a deposit which is non refundable should you cancel your order. Once delivered, these items are NON RETURNABLE & NON REFUNDABLE

Shop Collection

If you would like us to prepare your items ready for collection from our farm shop at Chalkpit Farm, Bekesbourne, please place your order online and choose “Shop Collection” during checkout.

We’ll the prepare your order for collection and will send you an automatic email when your order is ready for collection.

Please note collection times are Monday to Friday from 9am to 4pm. We are unfortunately closed on the weekends for collection.


Orders are held for collection for 3 months. If you fail to collect your order (after our attempts to remind you via email or telephone), we reserve the right to re-stock appropriate products and cancel the order with no refunds available.

Hop Plants

Hop Plants are perishable products and as such, are non refundable unless they are severally damaged in delivery to you.

In order to comply with The British Hop Association, if you ordered any of the following plants Cascade, Chinook and Centennial you need agree to the Terms set out by The BHA, Wye Hops Ltd.  By agreeing to these Terms and Conditions in checkout you are also agreeing to the terms specific to these hop plants.

TERMS: “No propagation or resale (except when replacing own stock)” We will keep names and addresses on a database for a period of at least 2 growing seasons. This will be made available to Wye Hops representatives on request. We are unable to supply any Commercial growers or amateur growers with quantities totaling over 100 plants of any variety without a license from Wye Hops Ltd.

International Customers & Sending Hop Plants Overseas

We are not an exporter, and as such do not deliver overseas and do not supply phytosanitary certificates. Please be aware that we do not recommend sending plants that you have purchased from us within the UK to overseas destinations, as we cannot guarantee that your plants will not be seized or delayed at customs. If you choose to send items purchased from us to overseas destination, we will not be held liable and no refunds for these products are available

Tax Charges

All orders are subject to 20% VAT which is included in the price on the webshop. Orders delivered to the European Union can VAT free if the customer submits an EU VAT number when the order is placed online. Orders delivered to countries outside the U.K. & E.U. are exempt from VAT.

  1. Placement of an order with the company implies full acceptance of the Terms and Conditions of Sale below. Unless otherwise agreed in writing, these conditions shall override any referred to by the customer.  Each delivery or invoice will stand as a separate contract.
  2. All prices quoted do not include VAT, will be added to all invoices at the rate ruling at the time of dispatch or collection. All trade prices relate to box quantities only.  We reserve the right to alter prices without notification.  Payment is to be made in sterling.
  3. Each order should be a minimum of £500 ex VAT & delivery.
  4. All orders are accepted subject to stock being available.
  5. Reservation of Title. The property and risk in the stock shall pass from the company to the buyer on delivery of the stock to the buyer’s premises or to his, or his agent’s, vehicle but the equitable and beneficial ownership shall remain with us until full payment has been received and cleared (each order being considered as a whole) or until prior re-sales, in which case our beneficial entitlement shall attach to the proceeds of the re-sale or to the claim for such proceeds.  If the property of the company is united in any way with those of the intending purchaser, the product thereof shall become the property of the company.
  6. Cancellations. Orders cancelled following delivery will incur a charge of up to 50% of the order value.
  7. Claims relating to size, quality or quantity or other defect which is apparent on reasonable inspection must be advised as soon as possible and confirmed in writing to the company immediately within two working days of arrival of the stock. The liability of the company for the stock supplied is limited to the replacement of the stock or the refund of the price paid.         No claims for losses due to unsatisfactory maintenance or storage will be accepted.

Information Accuracy

Every effort is made to ensure information on the Site is complete, accurate, and current, including product descriptions and photograph, however some information may occasionally be inaccurate or out of date.

Due to the nature of some of our products, there will be variation in shape, colour and size. We make all reasonable efforts to accurately display the attributes of our products, including the colour. The actual colour you will see will depend on your computer system and we cannot guarantee that your computer system will accurately display such colours.

We reserve the right to discontinue products at any time.

Credit Card Security

We use Barclaycards Payment Service Provider for all our online orders. No credit card information is retained by ourselves. You can be assured of all efforts to maintain security and our site has an SSL Certificate.

By responding to our request with the hashtags #hopsandflowers / #EHopsWeddings / #EHopsWorkshops / #FiveBunchChallenge you agree to the following:

You grant Essentially Hops a non-exclusive, royalty free worldwide license to use any photos that you post with the hashtag #hopsandflowers or #EHopsWeddings, #EHopsWorkshops, #FiveBunchChallenge and in relation to which you have responded with the any of aforementioned hashtags, hereinafter referred to as “Photos” for its marketing and/or in its advertising, including without limitation, on the website gallery, in newsletters, catalogues, email and other customer communications, store materials and other marketing purposes. Essentially Hops may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in its sole discretion.

You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, and (iii) Essentially Hops’ use of your Photos will not violate the rights of any third party or any law.

You hereby release and discharge Essentially Hops from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above; and You hereby release, discharge and agree to hold Essentially Hops and any person acting on Essentially Hops’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

Unauthorized use and/or duplication of Essentially Hops website content, images, designs, articles and descriptions, without express and written permission is strictly prohibited. Links to our site may be used provided that full and clear credit is given to Essentially Hops with specific direction to the original content.

Privacy Policy

Essentially Hops do not disclose buyers’ information to third parties.

Read our full Privacy Policy here.

This Cookie Policy was last updated on 19/08/2021 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

If you would like a detailed list of the cookies we place o our website, please send your request to and we’ll send you the proof of consent document.

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browse so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites Essentially Hops Cookie Policy (UK) 19/08/2021 again.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Essentially Hops
Chalkpit Farm, School Ln, Bekesbourne, Canterbury, Kent. CT4 5EU
United Kingdom
Phone number: 01227830666

This Cookie Policy was synchronised with on 19/08/2021


Last updated August 19, 2021


The information provided by Essentially Hops (“we,” “us”, or “our”) on (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.


The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.


The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.